Chartered Accountants and Professional Business Advisers

Fee protection

Tax Investigations Service Summary

Service Period: 1st November 2018 to 31st October 2019
Service protection: Fee Protection of up to £100,000 is provided in the event of:

Full and aspect Enquiries into:

  • Corporation Tax Returns
  • Partnership Tax Returns
  • Sole Trader Tax Returns
  • Personal Tax Returns

Disputes into:

  • VAT
  • Employer Compliance (PAYE, P11D and NIC)
  • IR35

Code of Practice 8 enquiries (£5,000 fee limit) and Inheritance Tax enquiries (£5,000 fee limit)

HMRC use of Information and inspection powers/SCH 36 Pre Disputes in respect of:

  • VAT control visits
  • Employer Compliance Visits
  • Check of Employer Records
  • National Minimum Wage reviews
  • Interventions
  • Requests for information
  • Capital Gains Tax

Main Exclusions

  • Fees incurred prior to the written acceptance of a claim.
  • Returns submitted more than 90 days after the due date.
  • Notification by HMRC of any of the above prior to subscribing to the service
  • Failure to notify/register for tax or VAT.
  • Compliance costs associated with routine submission of statutory returns e.g. P11Ds, RTI Returns, CIS Returns etc.
  • Cases of suspected fraud e.g. Code of Practice 9 cases and Public Notice 160 enquiries.
  • Where there is no reasonable prospect of challenging HMRC (VAT, PAYE and IR35 Disputes).
  • Costs for third party valuations.
  • Tax planning arrangements where HMRC have allocated a DoTAS Number and/or bespoke tax planning arrangements outside of the normal trade.

In the event a client suffers an investigation, we will represent you and reclaim any costs incurred in dealing with the Enquiry directly from the insurance company. The practice will be responsible and have the discretion for making claims under our Policy. Clients will be responsible for any fees that we cannot recover from our Insurers.

Business legal helpline – 24-hour, 365 days a year

Business clients who subscribe to the service also have access to a 24-hour telephone helpline.

  • Employment
  • Health and safety, and
  • Business legal

Please call 0345 250 0762 and be ready to quote your Shipleys client reference number.

Business and commercial legal telephone helpline

Manned by a highly experienced team of more than 50 barristers and solicitors, the helpline provides a wide range of companies and organisations with commercial, employment and health and safety advice.
Commercial Advice There are many areas within a business which, if not handled correctly, can take a substantial amount of resources to resolve. The legal advisors will be at hand to provide you with details of the relevant and current legislation in respect of any guidance you may need on matters including:

  • Intellectual Property
  • Small claims court procedures
  • Business tenancies
  • Debt recovery
  • Dealing with complaint letters (asserting rights)
  • Dealing with statutory demands

Employment Advice Employment legislation can be a minefield and an incorrect decision could put your business into turmoil. Therefore, the advice line can help to ensure your business remains compliant and proper, fair procedures are followed. You can receive advice on matters including:

  • Recruitment
  • Discrimination
  • Appraisal and disciplinary procedures

Health & Safety Advice All businesses are required by law to undertake a full health and safety risk assessment of their premises and business procedures. In the event of accidents, businesses could be involved in a civil claim for compensation and there could also be criminal prosecutions resulting in fines and even imprisonment. You may receive advice on:

  • Undertaking health and safety assessments
  • Correct procedures in the workplace
  • Understanding new legislation

Legal Telephone Advice Services

The legal helpline is provided by Markel Law LLP and can advise on general UK law. Abbey Protection Group Limited is a corporate member of Markel Law LLP. Markel Law LLP is regulated and authorised by the Solicitors Regulation Authority. Markel Law makes no additional charge for providing these telephone services. The advice will primarily be provided by Markel Law LLP and its teams of solicitors, who are ultimately managed by the Advice Services Director. If the client has a complaint about these telephone legal advice services they should contact the Compliance Officer, Markel Law LLP, 5th Floor, The Observatory, Chapel Walks, Manchester M2 1HL. If the client is unhappy with the written response from the Compliance Officer, the client may contact the Legal Ombudsman at PO Box 6806 Wolverhampton WV1 9WJ, or www.legalombudsman.org.uk, or 0300 555 0333 and ask them to consider the matter. The Legal Ombudsman will only consider matters which have been submitted to it within the earliest of the following timescales: (a) within 1 year from the act/omission complained of; (b) within 1 year from when the client should reasonably have known there was cause for a complaint, without taking advice from a third party and; (c) within 6 months of the client receiving a written reply from Abbey Protection Group Limited concerning the complaint. If you also wish to make Abbey Tax aware of the complaint, please contact the Customer Service Manager, Abbey Tax, One Mitchell Court, Castle Mound Way, Rugby CV23 0UY. Tel: 0345 223 2727.

Need more help? Please contact us at advice@shipleys.com or +44 (0)20 7312 0000